Mon-Fri: 9am-5pm EST, Sat-Sun: Emergency only


Can I use my Flexible Spending Account to purchase items from My Mobility Medics.

Yes, My Mobility Medics offers a large selection of FSA eligible products you could easily buy with your unspent FSA dollars. Just pull up your FSA plan and browse through your list of FSA eligible items covered by your flexible spending account. You will be surprised how easy it is to spend every bit of FSA money on essential products and supplies for you and your family. While all the products marked with FSA approved symbol are FSA eligible.

We offer the best prices and loads of amazing offers to help our customers get the home medical equipment, walking aids, wheelchairs & accessories covered under their FSA plan. You can shop with your FSA Debit card and submit receipts to your healthcare administrators for reimbursement. We accept FSA Card for payment.

The money set aside must be forfeited at the end of the year, so be a wise shopper and make sure you utilize any pretax dollars before you lose them!!

What forms of payment do you take?

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit Cards with unexpired expiration dates
  • (FSA/HSA) Flexible Spending Account/Health Spending Account debit cards
  • Personal checks, certified checks, cashier's checks or money orders

Do you offer after hours or emergency services?

Yes, if you have an emergency please call we will answer the phone if we can.  If you have to leave a message, someone will get back with you as soon as possible.

Do you rent hospital beds for in home use?

Yes we do.  We rent semi-electric, electric and deluxe home care beds to fit your needs.

Please visit our rental site to reserve yours today.

If I rent a mobility scooters, can it be delivered to a hotel for use during my stay in Greenville?

Yes all rentals can be delivered and picked up at local hotels in the area.

Do you have mobility scooters available for use at Clemson football games?

Yes, scooters are a great way to get around when visiting the Clemson campus.  Just schedule your rental and we will have it at the hotel when you get there.

I need to rent a hospital bed, lift assist recliner, and patient lift to use while attending a wedding. Are there any hotels in the area that will allow me to have those items available when I get there?

Yes, we have worked with several local hotels in the city of Greenville to accommodate guests.  We coordinate with hotel staff and deliver prior to your arrival and pick up once your stay is complete.

Do you carry lift assist recliners by Golden and Pride?

Yes, we have several available for you to purchase.  Just stop by the showroom for a test fitting to find your comfort zone.

How soon can you deliver products I rent or purchase?

Deliveries are scheduled at time of purchase to accommodate your needs.

What to do with gently used equipment

We get dozens of inquiries each week with people asking what they should do with their used medical equipment when they no longer need it. Below are some suggestions for how to repurpose your used medical equipment.

Option 1: Donate to a charitable organization of your choice

Donating your gently used medical equipment is a great option.  With a donation, you don’t get paid directly for your device, but you will receive a receipt that can be used for tax deductions.  And, perhaps the most rewarding part of donating your equipment is knowing it will go to help another family in need. 

You can choose any charitable organization, but I know Goodwill will treat your items with care and their mission helps provide career training and employment services across South Carolina.  You can find a donation center at this website. 

Option 2: Resell your used medical equipment

Selling your equipment privately is another option to consider.  There are many options in today’s marketplace.  OfferUp, Facebook Marketplace, and ebay to name a few.  Be sure to include high quality photos and an accurate description of the equipment for best results.  

Option 3: Bring working equipment to us for repurposing

Many customers ask if we buy back their medical or mobility equipment as their loved one is no longer around to use the equipment.  We do not offer a buy back on product that is older than 90 days.  We will however help you repurpose your equipment to another family if you want to bring it to us.  In the future we hope to have a Swap and Sell page to help our customers list items and sell to future buyers. 

Does Medicare pay for stair lifts?

NO, Medicare does not cover stair lifts. If you have VA benefits you can reach out to them as they will cover them in certain situations.

How does the stair lift mount to my stairs?

They are attached to the tread of the steps with a bracket. The bracket has 4 screws in it and easily mount to most any steps.

What type of electrical work is required to install a stair lift?

All of the electrical wires are inside the track with one wire that comes out and plugs into a regular wall outlet.

What if you have a obstruction or doorway at the bottom of the steps, Can you still get a stair lift installed?

Yes, Most stair lifts have a hinge on the track that can be raised up or down so you can have a clear walkway or open a door fully when needed.

Are my stairs wide enough for a stair lift?

Your stairs can be as small as 26 inches wide and still work. In most cases it not a problem if your stairs are 32 inches or wider. We will come out and do a free home estimate to see what we can do to make your life easier.

Can you install stair lifts outside?

Yes we can.

What is the weight capacity of a stair lift?

Most have a 300 lb capacity but you can go up to 350- 500 lb weight limits.

Will my stair lift work if the power goes out?

Yes. You have battery backups for situations like this and they typically have 10-12 lifts in them until power is brought back on.

How quick can a lift be installed?

Once ordered the lift can usually be installed within 2-3 weeks.

Can you help me with answers about Medicare and private insurance?

Medicare, Medicaid and Insurance:  there are few topics that generate more questions from our customers.  And it’s no wonder!  Understanding coverage and eligibility for durable medical equipment is historically complex and confusing.  In the last few years Medicare (federal program predominantly used for those 62+ in age), Medicaid state programs, and private insurance (such as United Anthem, Aetna, Cigna, etc…) have all significantly lowered their reimbursement amounts and increased the documentation requirements for most categories of durable medical equipment, including lift chairs, scooters, and Group 2 power wheelchairs (the type sold by us).  This means that in over 95% of cases, mobility scooters, lift chairs and Group 2 power wheelchairs are not covered.   

Because less than 5% of lift chairs, scooters, and power wheelchairs are covered through Medicare, Medicaid, and insurance, we found that filing claims resulted in unnecessary delays for our customers, with little chance of coverage. Therefore, we do not file claims with Medicare, Medicaid or private insurance. 

In cases where the items are eligible for coverage, you still have to jump through hoops in submitting information, get a pre-authorization, and wait 6 or more weeks for your equipment.  In most of those cases, you are not able to select your own product but are limited to what your local equipment dealer chooses to stock. 

With us, you pick the equipment you want, there is no prescription required, and there is no waiting for paperwork from a physician or for a prior authorization from Medicare.  We welcome you to come into our showroom and talk with us.  We will help you find a product that meets your needs as well as your budget.

Also, please note:  Medicare will not cover product if the beneficiary is in a nursing home, skilled nursing facility, home health facility or hospice facility.  The facility is responsible for providing the necessary equipment.  The beneficiary or their family can always choose to purchase their own equipment.

If you are interested in exploring if Medicare or private insurance will cover a product, here is information to help you better understand the process.  You will need to locate and work with a local dealer in your area.  My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only.

Medicare and Rentals vs. Purchases

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only
Medicare Capped Rental 

Medicare does not purchase most items directly, but rather rents them for the first 13 months.  This is called Capped Rental.  Capped Rental Items are items where Medicare will pay a monthly rental fee for a period not to exceed 13 months, after which the ownership of the equipment is transferred to the Medicare beneficiary and it is the beneficiary’s responsibility to arrange for any required equipment service or repair. Many of the items sold by us fall into this category.  Examples of this type of equipment include manual wheelchairs, mobility scooters, power wheelchairs, hospital beds, alternating pressure pads, air-fluidized beds, nebulizers, suction pumps, continuous airway pressure (CPAP) devices, patient lifts and trapeze bars.

Items Inexpensive or Routinely Purchased items Notification 

Inexpensive or routinely purchased items include Lift Chair seat lift mechanisms, canes, walkers, crutches, commode chairs, low pressure and positioning equalization pads, home blood glucose monitors, pneumatic compressors (lymphedema pumps), bed side rails, and traction equipment. These items can be purchased or rented, although the total amount paid for monthly rentals cannot exceed the fee schedule purchase amount.

How much will I be reimbursed through Medicare if I rent or purchase from a local, eligible dealer?

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only

Medicare assigns every product that is eligible for reimbursement what is called an "allowable amount". The allowable amount is the maximum amount that Medicare will consider as the total price of the item. The allowable amount for each item varies slightly by state. Medicare will reimburse a local dealer 80% of the allowable amount. The other 20%, or copay, remains your responsibility.

Here are allowable amounts for items commonly purchased:

  • Lift Chair Mechanisms (HCPCS Code E0627): The allowable range is between $229-$280. View a state-by-state reimbursement chart.
  • Wheelchair cushions that provide skin protection and/or positioning (HCPCS Code E2605-E2622): The allowable ranges from $250 - $350 for standard sizes, depending on the specific cushion you choose.

Please note the following important information about Medicare reimbursement amounts:

  • Any applicable deductibles must be met before Medicare will reimburse you for their portion of the allowable amount on an approved claim. 

Coverage details for wheelchairs, walkers, scooters and power wheelchairs

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only

Medicare covers power-operated vehicles (scooters), walkers, and wheelchairs as durable medical equipment (DME). Medicare helps cover DME if:

  • The doctor treating your condition submits a written order stating that you have a medical need for a wheelchair or scooter for use in your home.
  • You have limited mobility and meet all of these conditions:
  • You have a health condition that causes significant difficulty moving around in your home
  • You are unable to do activities of daily living (like bathing, dressing, getting in or out of a bed or chair, or using the bathroom), even with the help of a cane, crutch, or walker.
  • You are able to safely operate and get on and off the wheelchair or scooter, or have someone with you who’s always available to help you safely use the device.
  • Your doctor who’s treating you for the condition that requires a wheelchair or scooter and your supplier are both enrolled in Medicare.
  • You can use the equipment within your home (for example, it’s not too big to fit through doorways in your home or blocked by floor surfaces or things in its path).

You pay 20% of the Medicare-approved amount after you pay your Medicare Part B deductible for the year. Medicare pays the other 80%. If you’re in a Medicare Advantage Plan (like an HMO or PPO), you must contact your plan to find out about costs and which DME suppliers you can use. 

What is the reimbursement criteria for Manual Wheelchairs?

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only

If you can’t use a cane or walker safely, but you have enough upper body strength or have someone who’s available to help, you may qualify for a manual wheelchair. The most appropriate manual wheelchair for you may have to be rented first, even if you eventually plan to buy it. 

What is the reimbursement criteria for Scooters?

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only
Power-operated vehicle/scooter 

If you can’t use a cane or walker, or can’t operate a manual wheelchair, you may qualify for a power-operated scooter, if you can safely get in and out of it and are strong enough to sit up and safely operate the controls. Note: If you don’t need a scooter on a long-term basis, you can rent the equipment to lower your costs. Talk to your supplier to find out more about this option.

What is the reimbursement criteria for Power Wheelchairs?

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only

If you can’t use a manual wheelchair in your home, or if you don’t qualify for a power-operated scooter because you aren’t strong enough to sit up or to work the scooter controls safely, you may qualify for a power wheelchair. Note: Before you get either a power wheelchair or scooter, you must have a face-to-face exam with your doctor. The doctor will review your needs and help you decide if you can safely operate the device. If so, the doctor will submit a written order telling Medicare why you need the device and that you’re able to operate it. Tips: You must have a medical need for Medicare to cover a power wheelchair or scooter. Medicare won’t cover this equipment if it’ll be used mainly for leisure or recreational activities, or if it’s only needed to move around outside your home.

What is the reimbursement criteria for Lift Chairs?

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only

Medicare only covers the seat-lift mechanism, but not the actual chair/furniture portion itself. The reimbursement amount is between $170-$250 depending on the state (view chart) in which the beneficiary is located if the coverage criteria are met. A lift chair is considered medically necessary if all of the following coverage criteria are met:

  • The beneficiary must have severe arthritis of the hip or knee only, or have a severe neuromuscular disease. This must be specifically documented by your physician.
  • The seat lift mechanism must be a part of the physician’s course of treatment and be prescribed to effect improvement, or arrest or retard deterioration in the patient’s condition.
  • The patient must be completely incapable of standing up from a regular armchair or any chair in their home.
  • Once standing, the patient must have the ability to walk, even if a cane, walker or other assistance is required. Medicare will not cover this item if the beneficiary has a wheelchair, scooter, or power wheelchair on file.
  • By Medicare standards, the fact that a beneficiary has difficulty or is even incapable of getting up from a chair, particularly a low chair is not sufficient justification for a seat lift mechanism. Almost all beneficiaries who are capable of ambulating can get out of an ordinary chair, if the seat height is appropriate and the chair has arms.
  • Medicare requires that the physician ordering the seat lift mechanism must be the attending physician or a consulting physician for the disease or condition resulting in the need for a seat lift.

If you wish to pursue Medicare billing for your lift chair, please call Medicare 1-800-MEDICARE.

What is the reimbursement criteria for wheelchair cushions?

My Mobility Medics does not submit claims to Medicare, Medicaid, or private insurance.  The following information is for informational purposes only

For wheelchair cushions, the wheelchair for which the cushion will be used must already be on file with Medicare. Medicare requires the local dealer to submit the manufacturer, model, serial number and the date of purchase of the wheelchair on file.

The beneficiary must also either have a current pressure sore or have a previous history of a pressure sore on record due to the fact that Medicare will not cover any preventative items. Documentation of the pressure sore (staging, treatment, etc.) and positioning requirements must also be provided in the form of chart notes from your physician.

What if I just want to purchase out right, are there any payment options?

We have many items in stock and are happy to help you today.  We accept cash, checks, and most credit cards.  

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